Privacy policy

Personal Data and Cookies

Personal data is processed in accordance with applicable data-protection law, our Privacy Policy and Cookie Policy.

Customers should read our Privacy Policy and Cookie Policy before submitting personal information.

Personal data may be processed for purposes including:

  • processing and fulfilling orders;
  • administering payments and refunds;
  • organising delivery;
  • preventing fraud and securing transactions;
  • providing customer service;
  • complying with legal, tax and regulatory obligations;
  • handling returns, complaints and legal claims;
  • sending marketing communications where the customer has consented or another lawful basis under applicable data-protection law applies.

Customers have the right to object at any time to the processing of their personal data for direct-marketing purposes.

The website may use cookies and similar technologies for purposes including:

  • essential website operation;
  • shopping-cart functionality;
  • security;
  • analytics;
  • personalisation;
  • advertising, where legally permitted.

Non-essential cookies will be used in accordance with applicable consent requirements.

Customers can manage available cookie choices through the website’s cookie settings.

41. Electronic Communications

The customer agrees that order confirmations, invoices, withdrawal acknowledgements and other contractual communications may be provided electronically where permitted by law.

The customer is responsible for:

  • supplying a valid email address;
  • keeping the address updated;
  • checking their inbox;
  • checking spam or junk folders.

Electronic communications do not limit any legal requirement to provide information on a durable medium.

Customer Service and Complaints

Questions and complaints may be submitted to:

BUTTERFLY STUDIOS SARL-S
Trading as WELTY STUDIOS™
3, avenue du Blues
L-4368 Belvaux
Luxembourg

Website: https://weltystudios.com
Email: contact@weltystudios.com
Telephone: +352 691 244 274

Customers should provide:

  • their full name;
  • their contact details;
  • the order number;
  • a clear description of the issue;
  • relevant photographs or documents where applicable.

We will examine complaints and respond within a reasonable period.